Return & Refund Policy –
Breakage or Wrong Product
We care about your experience, and we’re committed to making things right.
Damaged or Broken Items (e.g., Broken Jar)
• If your item arrives damaged or broken, please contact us within 48 hours of delivery.
• Send a photo of the damaged item and packaging to [your email or WhatsApp].
• Once confirmed, we’ll issue a free replacement or a full refund, whichever you prefer.
Wrong Product Received
• If you received the wrong product, notify us within 2 days of delivery.
• Please share a photo of the received item.
• We’ll quickly arrange for the correct item to be sent at no extra cost — or process a refund if preferred.
How to Contact Us
To initiate a return or report an issue, reach out to us at:
📧 [Your Email]
📞 [Phone/WhatsApp]
We’ll respond within 24–48 hours and resolve it quickly.